Quality counts

Certified Quality Management at DFD

On September 17, 2015, we were audited by an authorized external auditor and achieved our goal – our company was successfully certified according to the requirements of ISO 9001. We do not pay lip service to the idea of service quality – it is an integral part of how we work and has been certified by FiBM Rheinland with the ISO 9001 standard. Well thought-out working procedures, clear structures and transparent processes ensure effective communication and perfect cooperation.

Continuous improvement process

The flexible framework of our quality management forms the basis for our continuous improvement process, which is constantly driven by our know-how, ideas and highly motivated employees. Our quality management not only ensures the efficiency of our company, but also gives you decisive competitive advantages for your business. You too can profit from our fast, clear structures and contact persons, a low error rate and the excellent quality of our services.

Our Employees Views on Quality

Employee S. Weber:

I think it is very important to overcome disagreements quickly so that the client and the employee concerned are both satisfied.
It is also important to me that the processes in the company are clearly defined and that no uncertainties arise due to constant changes that have not been recorded. In this respect, I find it also very helpful that our documents are always up-to-date. There’s no need for long, pointless searches, only to discover that you have an outdated form.
Our IT systems also help me to keep an overview of what’s going on, because everything is documented and recorded. Every step is traceable, and I know where the problem immediately if something doesn’t go to plan. This reduces the error rate and increases client satisfaction, which in my opinion is the ultimate goal, especially as a service provider.

Employee S. Jacobi:
For me, quality management is a successful interaction between all departments in our company, tried and tested, jointly-developed work processes as well as the satisfaction of all employees and clients. Nobody is able to establish a first-class and stable quality management system on their own – this is always a result of a “TEAM PERFORMANCE!